Support
We're here to help.
The fastest way to reach us is email. Tell us what you were doing and what happened, and which device and version of Todo-it you're using.
We read every message and reply as soon as we can.
Common questions
How does syncing work?
Todo-it syncs through your own private iCloud, so there's no Todo-it account to create. Sign in to iCloud on each device with the same Apple Account and make sure iCloud is on for Todo-it. In Settings you can tap Sync Now to pull and send changes right away.
My changes aren't showing on another device.
Check that both devices use the same Apple Account, have a connection, and have iCloud turned on for Todo-it. Open the app on the other device or tap Sync Now. Changes arrive within a few minutes, and sooner when the app is open.
My reminders didn't go off.
Make sure notifications are allowed for Todo-it in your device's Settings, and that a Focus mode isn't silencing them. Urgent reminders are delivered as Time Sensitive. Place reminders also need location access set to While Using the App, and can take a minute or two to notice that you've arrived or left.
How do repeating tasks work?
When you complete a repeating task, the next one appears on its next date with the same reminder time. If you reopen the finished task, the new one it created is removed. You can repeat by day, weekday, week, month or year, or a set time after you finish.
Why don't I see my calendar events?
Calendar events appear at the top of Today and This Week once you allow calendar access. Choose which calendars to show in Settings > Calendar Events.
How do I back up or move my data?
Open Settings > Your Data and choose Export My Data to save everything as one file. Restore From Backup loads it back into any device.
How do I delete my data?
Settings > Your Data > Delete All My Data removes everything from the device and from your iCloud. This can't be undone, so export first if you want a copy.
Where is my information stored, and who can see it?
Your tasks are stored on your devices and in your private iCloud. Todo-it's developers can't see them. See the privacy policy for details.